Company Overview

CG-VAK Software & Exports Ltd. is a leading offshore software development company with over 27 years of experience. With a dedicated team of over 525 professionals, CG-VAK offers innovative software solutions across the globe, serving clients in the USA, UK, Canada, Europe, Australia, and beyond. Specializing in custom software, web, and mobile applications, CG-VAK is renowned for its commitment to delivering robust, scalable solutions tailored to client needs, fostering long-term partnerships for business growth.

Job Overview

We are seeking a Retail Pro Consultant to join our dynamic team. As a Retail Pro Consultant, you will play a critical role in implementing and supporting Retail Pro solutions for our clients. The position is based at our headquarters in Coimbatore, with opportunities for collaboration with global clients. The ideal candidate should have relevant work experience, strong retail software expertise, and a passion for delivering exceptional client service.

Qualifications and Skills

• Proficiency in Retail Pro software, including setup, configuration, and customization to meet various business requirements.
• Strong analytical skills with the ability to understand complex retail operations and provide effective software solutions.
• Excellent problem-solving abilities and attention to detail to troubleshoot and resolve any issues efficiently.
• Experience in integrating Retail Pro with various third-party applications and systems for seamless data flow.
• Strong communication skills to clearly articulate technical information and concepts to non-technical clients.
• Proven experience in training end-users and preparing comprehensive documentation for Retail Pro systems.
• Ability to manage multiple projects simultaneously while meeting deadlines and maintaining a high level of accuracy.
• Demonstrated customer-focused approach with a commitment to client satisfaction and long-term relationship building.

Roles and Responsibilities

• Collaborate with clients to understand their retail business processes and needs to tailor Retail Pro solutions accordingly.
• Conduct efficient implementations of Retail Pro, ensuring the system is configured to optimize client operations.
• Provide ongoing support and maintenance for Retail Pro software, addressing any technical issues that may arise.
• Deliver user training sessions and create educational materials to support end-users in leveraging Retail Pro effectively.
• Facilitate data migration and integration with other systems to ensure seamless functionality across client platforms.
• Regularly review client feedback and system performance to identify areas for improvement and implement necessary enhancements.
• Work closely with cross-functional teams within CG-VAK to align Retail Pro services with broader company offerings.
• Maintain up-to-date knowledge of the latest Retail Pro features and updates to provide the most relevant client advice.