Position: Team Leader - Client Service

Job Location: Prahladnagar, Ahmedabad

Requirements:

Good/Excellent English Communication

Basic Computer Skill (Excel, Typing)

Job purpose: To interact with client on a regular basis and to ensure that delivery standards are met as per requirement

Key Responsibilities:

• First point of contact (SPOCs ) for clients and focus of the role is to provide excellence in customer service and to maximize the client experience.
• Interaction with clients over the phone, in person or via email.
• Delegate the task and set the deadlines and meet the TAT.
• Documentation and Securing records from current customers.
• Encourage, motivate and align the team with the organizational goals.
• Conduct periodic performance review and create pleasant culture of rewards and recognitions.
• Maintain and develop existing and new clients through planned individual account support and liaison with internal processing staff.
• Initiate process improvement by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance product and services. 
• Conduct employment verifications either through calls or online.
• Generate reports from the information obtained through verifications and maintain confidentiality of both candidate and the clients.
• Coordinate with HRs, Directors and other officials for the verification.
• Handle client queries and escalation calls.
• Ensure that the internal/external quality targets are met.

About cFIRST 

cFirst Background Checks LLP is a part of the Vora Group-a Cincinnati based privately held equity group that specializes in building innovative IT companies worldwide. The group portfolio consists of 13 ventures in the software services and infrastructure solutions space employing over 3000 people worldwide. Built over 21 years, the Vora Group has an impeccable reputation for its integrity, quality, business savvy and speed of execution.   

In India, we are based at Ahmedabad (Head Office), Bangalore, and Mumbai. cFirst provides cost-effective and customized background check solutions through an industry leading, easy-to-use web-based system. We are ISO 27001:2013 certified, NAPBS and NASSCOM NSR empanelled. We are a trusted source of background check information for organizations ranging from small, local business owners to global Fortune 500 companies.

For more details please visit our company website: www.cfirst.io