Customer Success Specialist



Junior: 1 to 3 years
19K - 25K (Per Month)
Posted on Feb 19 2024

About the Job


Communication Skill
Customer Success
Customer Service
Client Coordination
Microsoft Excel
Customer Engagement

Position: Customer Success Executive ( Night Shift)

Job Location: Ahmedabad


Excellent English Communication – Voice.

Qualification: Graduation is mandatory.

Basic Computer Skill (Excel, Typing)

Job purpose: To interact with Candidates on a regular basis and to ensure that delivery standards are met as per requirement

Key Responsibilities:

• First point of contact (SPOC) for candidates and focus of the role is to provide excellence in customer service and to maximize the client experience.

• Conduct Interviews through calls or email/online.

• Documentation and securing records from entities along with coordinate with HRs, Directors and other officials for the interviews.

• Handle candidate queries and escalation calls.

• Ensure that the internal/external quality targets are met.


COGBEE is an AI-enabled smart and collaborative candidate screening and interviewing platform. Its intelligent screening mechanism enables talent acquisition teams to comprehensively conduct the entire recruiting process.

The creators of COGBEE are leaders in providing technology-powered solutions in the Talent Acquisition Vertical. Other leading offerings from our trove include CAYPRO (ATS platform) and cFIRST (Background Verification Service).

We are based out of Cincinnati (US) and Bengaluru (India), and are working with some of the leading business houses, including a few Fortune 500 names, ISVS and other prominent enterprises across the globe. We take pride in providing them with HR technology solutions that have proved instrumental in their functioning over the years.

For more details please visit our company website : ;


Jagrut Shah


9904298711 ;

About the company

cFIRST is a digital global background screening service provider headquartered in Cincinnati, Ohio. We excel at impact-driven innovation in the background screening industry having completed over 5000000+ successful checks across 200+ countries. We operate from our offices in Ohio, New Hampshire, and Wisconsin, along with three offices in India. cFIRST provides key compliance forms for FCRA ...Show More


Human Resources Services

Company Size

51-200 Employees



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