Key Responsibilities:

1. First point of contact for clients and focus of the role is to provide excellence in customer service and to maximize the client experience.

2. Interaction with customers over the phone, in person or via email.

3. Documentation and Securing records from current customers.

4. Maintain and develop existing and new customers through planned individual account support and liaison with internal processing staff.

5. Conduct employment verifications either through calls or online.

6. Generate reports from the information obtained through verifications and maintain confidentiality of both candidate and the clients.

7. Coordinate with HR’s, Directors and other officials for the verification.

8. Handle client queries and escalation calls.

9. Ensure that the internal/external quality targets are met. Qualification: Graduation/Post Graduation

About cFIRST

cFIRST Background Checks LLP is an ISO 27001:2013 certified company, is a part of the Vora Group- a Cincinnati based privately held equity group that specializes in building innovative IT companies worldwide. The group portfolio consists of 13 ventures in the software services and infrastructure solutions space employing over 3000 people worldwide. Built over 21 years, the Vora Group has an impeccable reputation for its integrity, quality, business savvy and speed of execution.

For more details visit www.cfirstcorp.com