Company Overview

Centrix Interiors is dedicated to creating future-ready workspaces that boost organizational efficiency and productivity. Our team crafts mesmerizing and intuitive environments, leveraging highly immersive technology-driven solutions that reflect each client's unique culture. We pride ourselves on delivering avant-garde workplace solutions with style and are rapidly expanding both our reach and our talent pool. Visit us at centrixprojects.com.

Job Overview

Centrix Interiors is seeking a dedicated Account Manager to join our thriving team in Bangalore Urban. This mid-level, full-time position requires 4 to 6 years of experience in managing client relationships. The Account Manager will play a vital role in ensuring customer satisfaction and driving business growth through effective communication and strategic planning.

Qualifications and Skills

• Proficiency in CRM Software (Mandatory skill) is essential to manage and analyze customer interactions and data effectively.
• Experience with Salesforce is required to streamline sales processes and improve service quality.
• Strong relationship-building skills are needed to foster and maintain long-term client partnerships.
• Ability to use negotiation skills effectively to drive favorable outcomes in contracts and agreements.
• Competence in data analysis to interpret performance metrics and produce actionable insights.
• Excellent customer service skills to address client needs and ensure high satisfaction levels.
• Contract management expertise to oversee agreements from negotiation to execution.
• Project management skills to coordinate internal resources and third parties for flawless project execution.

Roles and Responsibilities

• Manage and nurture relationships with key clients, acting as their primary point of contact.
• Utilize CRM software to track customer interactions, service issues, and engagement opportunities.
• Collaborate with internal teams to develop and execute client-specific solutions that meet unique requirements.
• Monitor project timelines and budgets, ensuring all milestones and deliverables are met.
• Identify new business opportunities within existing accounts to drive revenue growth.
• Prepare and deliver compelling presentations and reports to stakeholders.
• Conduct regular client meetings to review project status, discuss feedback, and identify areas for improvement.
• Facilitate contract negotiations and renewals with current and prospective clients.