TITLE: Customer Support Executive(MALE)

JOB LOCATION: Ghitorni, New Delhi

Company Description

Caterspoint is a food delivery service located in New Delhi, offering hand-crafted comfort food made from innovative and guilt-free products, all delivered straight to our customers' doors. We are looking for a professional who can join our team as a customer support executive and provide assistance with product and service inquiries, handle complaints and resolve conflicts professionally. Customer service executives must have excellent communication and problem-solving skills, be able to multitask and remain courteous in difficult situations.

Responsibilities:

1.     Handling Calls:

·        Handle incoming customer calls related to food order details, inquiries, and complaints.

·        Provide relevant information and assistance to customers.

2.     Issue Resolution:

·        Address customer issues promptly and efficiently.

·        Devise clear and user-friendly solutions to problems.

3.     Customer Satisfaction:

·        Conduct customer satisfaction surveys to identify areas for improvement in the company’s services.

·        Foster positive relationships with customers.

4.     Escalation and Documentation:

·        Identify and escalate priority issues to the relevant departments.

·        Document all call information accurately for reference and follow-up.

Qualifications

·        1-2 years of experience in Front-line customer service experience

·        Strong communication and interpersonal skills

·        Customer service-oriented, proactive and resourceful

·        Preferably from the food service industry.

·        Good verbal, and written communication skills and active listening skills

·        Good working knowledge of MS Office