KAM: Air Exports (Pricing and operations)

Air Export: KAM Specialist will oversee air export pricing & operations. Will be responsible for negotiating pricing for current and potential clients with the intention of increasing profits and keeping costs at a minimum for the company.  Will be hands-on with every aspect of the forwarding operations process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on time.

Responsibilities:

• Negotiate and coordinate spot rates and/or quotations for air shipments, and all services within our client’s database.

• Display a thorough understanding of industry-related terminology and processes.

• Strategize ways of increasing profit margins while keeping costs at a minimum.

• Manage overall export operations.

• Develop, implement, and continuously enhance air freight forwarding operational procedures.

• Lead the negotiation of rates and contracts with air carriers.

• Collaborate with sales functions to execute business plan targets.

• Build and maintain long-term relationships with clients, airlines, and terminals.

• Flexibility to adjust work schedules based on operational requirements.

• Assist the sales team and line managers with business development and securing new business initiatives.

• Work with the pricing, operations, and accounting teams.

• Follow and implement compliance and procedures.

• Keep abreast of the freight market worldwide and provide information to all parties.

• Communicate with management on pricing desk performance and any issues that arise.

• Follow up on quotations as needed and communicate positive or negative feedback in respect of being able to source a competitive rate to support the closure of all business opportunities.

• Manage the login of all quotes and follow up on our client’s proprietary.

• Handle sensitive and/or confidential documents and information.

• Perform other related duties and projects as requested or assigned by management.

• Understand clients’ needs in order to strategize the cost and pricing.

Requirements

• Bachelor’s degree.

• A minimum of 4 to 6 years of supply chain experience in the freight forwarding industry in Air Exports domain.

• Must have a comprehensive understanding of selling principles. Must have experience in air export freight pricing and operations.

• Strong customer service and interpersonal communication skills (both verbal and written) and the ability to resolve conflicts in a professional and urgent manner.

• Ability to work in a fast-paced environment and complete projects within assigned deadlines.

• Strong organizational skills and ability to multi-task and prioritize workload.

• Must be detail oriented with an emphasis on accuracy and quality.

• Ability to identify issues and act with a sense of urgency to resolve them.

• Must be computer and internet-savvy and proficient in Windows and Microsoft Office Suite.

• Must be a team player and able to work independently.

• Must be flexible about working overtime as needed.