Position: Sr. Tech. Analyst

Experience: 3 – 7 yrs

Job Location: WFO

Shift Time: 1 to 10 pm

Notice Period: Immediate

Job Description 

This role will own the end-to-end responsibilities of Atlassian/ Jira suite of applications, associated plugins and projects in Cloud.

•  Sound technical knowledge of Atlassian JIRA suite of applications, especially Jira Software, Jira Service Management and Confluence.

•  Drive, design and build out the required flows, integrations and mapping between Jira and SAAS applications.

•  Identify and analyze user requirements and then propose the design, development & implementation approach for Jira Software, Service Management, Change Management and the associated plugins.

•  Single point of contact in managing all the installations, setup, configuration, customization, migration, troubleshooting, training, etc. for all the Atlassian products and plugins in Cloud/Data Center setup.

•  Work with the Engineering and DevOps teams on Jira integration with in-house and other 3rd-party CI/CD and tooling platforms using integration modules.

•  Design and implement screen, permission and notification schemes, dashboards, fields, post functions, perform testing etc, to serve as templates for development teams.

•  Manage user accounts, groups, and permissions schemes to projects aligned with project and organizational structures.

•  Hands-on experience in manual export/ import (using JQL Query) of project data from org to org in Jira cloud.

•  Expert in design and development of workflow/modules/custom templates/forms using plugins within Atlassian suite.

•  Experience with writing scripts, automation and managing reports/ dashboard on Jira and supported reporting applications.

•  Have the knowledge base updated in Confluence page on workflows and processes implemented in JIRA to support runbooks.

•  Excellent written and verbal communication skills.

•  Team handling skills.

Mandatory Skill set  

Jira Project Configuration, Jira Security and Permissions, Jira Issue Types, Fields and Screens, Jira Workflows, Jira Email, Jira Moving or Archiving Individual Projects, Jira Global Settings and Integrations, Jira Application Administration, Jira System Configuration, Jira Extending, Jira Advanced User Features

Excellent Communication skills & Team handling skills.