Work location: Work from Office facility @, Electronic City Ph-1, Bengaluru, Karnataka.

Shift timings: between 11am to 11pm ( 2 rotational shifts )

Total experience required: 3+ Years to 6 years

Notice Period : Immediate Joiners Only - Less then 15 Days Time Maximum -

Job Details / Description :

- Provide first and Second level support to end-users using the ServiceNow platform.

- Assist users with general inquiries, issues, and requests related to ServiceNow functionality.

- Troubleshoot and resolve basic ServiceNow incidents and problems, MFA related issues, Access provisioning, administration on Okta etc.

- Setting up email ids for SSO.

- Monitor Workflows and Queues.

- Receive, log, and categorize incidents reported by end-users.

- Conduct initial analysis of incidents and attempt to resolve them within the scope of the support role.

- Escalate incidents to higher-level support teams when necessary.

- Maintain accurate and up-to-date documentation of ServiceNow processes, procedures, and issue resolutions.

- Contribute to the knowledge base to facilitate the resolution of common issues.

- Understanding of ServiceNow modules, including Incident Management, Request Fulfilment, and Knowledge Management.

- Proficiency in using ServiceNow ticketing system.

- Excellent verbal and written communication skills.

- Ability to communicate technical information to non-technical end-users.

- Strong analytical and problem-solving skills.

- BE or MCA in any Engineering discipline from a reputed college.

Mandatory Skills:

ServiceNow Administration, Active directory, MFA, Okta.

Excellent communication skills as it's a client facing role.