➢ Graduate with minimum 2-5 years’ experience in inbound voice process in BPO 

domain of which 1-2 years should be in a customer service team handling 

capacity.

➢ Good communication skills in English and Hindi.

➢ Excellent interpersonal skills, coordination skills, team management skill

➢ Good knowledge about the product and working of business and standards

➢ Responsible for meeting performance targets by coaching and managing teams

➢ Person must make efforts to ensure that all members adhere to SLAs.

➢ Manage the team and control the Shrinkage / attrition rates.

➢ Data management and analysis

➢ Basic computer skills- Ms Word, Excel, PowerPoint.

➢ Self-driven