Company Overview

Career Kendra is a staffing company based in Delhi, specializing in IT and non-IT recruitments. Our focus is on delivering quality candidates rather than quantity. With over 11-50 employees, we strive to provide exceptional staffing solutions to our clients. Visit our website at http://www.careerkendra.com for more information about our services.

Job Overview

We are hiring for the role of Customer Service Australian Process. This is a full-time position based in Gurgaon, Haryana, India. The ideal candidate should have 1 to 3 years of experience in customer service. As a customer service representative, you will be responsible for handling customer inquiries, resolving complaints, and providing support through various channels. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Qualifications and Skills

• 1-3 years of experience in customer service
• Excellent communication skills in English
• Ability to handle customer inquiries effectively
• Strong problem-solving and decision-making abilities
• Good knowledge of customer service tools and software
• Ability to multitask and prioritize workload
• Attention to detail and accuracy
• Ability to work in a fast-paced and dynamic environment
• Flexible to work in rotational shifts
• Australian accent and cultural understanding is a plus

Roles and Responsibilities

• Handle incoming customer inquiries via phone, email, and chat
• Provide accurate and timely information to customers
• Resolve customer complaints and escalate issues as needed
• Assist customers with product and service-related queries
• Maintain a high level of professionalism and empathy in all customer interactions
• Collaborate with cross-functional teams to ensure customer satisfaction
• Manage and update customer accounts
• Identify and implement process improvements to enhance customer experience