Company Overview

Career Grow Solutions is a leading IT Services and IT Consulting Company in India. We specialize in offering a range of services including Web Development, App Development, Human Resources Consulting, Business Development, Payroll Services, and various professional courses. Operating with a team of 11-50 employees, our headquarters are located in Bangalore and Hyderabad. More information about the company can be found on our website: careergrowsolutions.com.

Job Overview

We are seeking a Fresher for the role of Technical Support. This is a full-time, remote position based in either Hyderabad or Bangalore. The ideal candidate should have 0 to 1 year of work experience. As a Technical Support specialist, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and ensuring customer satisfaction.

Qualifications and Skills

• Problem-solving skills (Mandatory skill)
• Technical proficiency to assist in resolving various IT-related issues efficiently
• Attention to detail to ensure accurate troubleshooting and issue resolution
• Analytical thinking to diagnose and solve complex technical problems
• Basic programming knowledge to understand, replicate, and troubleshoot technical issues
• Excellent communication skills to interact effectively with clients and team members
• Teamwork to collaborate with other departments and provide comprehensive support
• Adaptability to handle varying technical challenges and client needs

Roles and Responsibilities

• Provide technical support and assistance to clients remotely
• Diagnose and troubleshoot technical issues reported by clients
• Collaborate with the development team to replicate and resolve client-reported issues
• Maintain detailed documentation of support requests and issue resolutions
• Communicate effectively with clients to ensure their problems are understood and addressed
• Continuously learn and update technical knowledge to stay current with industry standards
• Provide timely updates to clients and team members about the status of their issues
• Contribute to the development and improvement of support processes and systems

More about

• Role: Technical Support
• Experience: 0-1 Years
• Salary: 1.8 LPA to 2.88 LPA
• Location: Bangalore/Hyderabad/Remote
• Qualification: Any bachelor’s degree
• Good Communication Skills (Written & Verbal)
• 5 Days Working (Mon to Fri)
• Salary + Incentives + Special Allowances
• Share your updated resume to: hr@careergrowsolutions.com