Company Overview

Career Grow Solutions is a leading IT Services and IT Consulting Company in India. We specialize in Web Development, App Development, Human Resources Consulting, Business Development, Payroll Services, and various other courses. With a team of 11-50 employees, our headquarters are located in Bangalore and Hyderabad. For more information, visit our website.

Job Overview

We are seeking a dynamic and enthusiastic Customer Service Specialist to join our team. This is a fresher-level position located in Hyderabad. The role is remote and full-time, offering a great opportunity for recent graduates or those with up to 1 year of experience. The ideal candidate will possess strong communication skills and a passion for assisting customers.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Strong problem-solving abilities with a focus on customer satisfaction
• Empathy to understand and address customer needs effectively
• Patience to handle various customer interactions calmly
• Adaptability to changes and new challenges in a fast-paced environment
• Active listening skills to understand concerns and provide suitable solutions
• Conflict resolution skills to manage and resolve customer issues diplomatically
• Effective time management for dealing with multiple customer queries efficiently

Roles and Responsibilities

• Respond to customer inquiries through various communication channels in a timely and efficient manner
• Resolve customer issues and escalate situations to higher management when necessary
• Document customer interactions and maintain accurate records
• Provide information about products and services to customers
• Collaborate with the team to improve customer service procedures
• Assist in analyzing customer feedback and suggesting improvements
• Ensure high levels of customer satisfaction by offering professional service
• Adapt to various customer service tools and technology used within the company