Company Overview

Career Grow Solutions is a leading IT Services and IT Consulting Company in India. We provide a range of services, including Web Development, App Development, Human Resources Consulting, Business Development, Payroll Services, and numerous professional courses. Our headquarters are located in Bangalore and Hyderabad, and our team size is between 11-50 employees. Visit our website at careergrowsolutions.com for more information.

Job Overview

We are looking for a Customer Service Representative to join our team. This position is ideal for freshers with 0 to 1 year of work experience. The job location is flexible, allowing you to work from either Hyderabad or Bangalore, and the role is full-time and remote.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) with the ability to convey information clearly and effectively.
• Strong problem-solving skills (Mandatory skill) to handle customer queries and issues efficiently.
• Empathy to understand and relate to customer concerns and provide appropriate solutions.
• Patience to handle multiple customer queries without losing composure.
• Adaptability to adjust to different customer needs and situations easily.
• Active listening skills to accurately understand customer requirements and provide proper assistance.
• Time management skills to handle several customer inquiries within a specified timeframe effectively.
• Conflict resolution skills to mediate and solve customer issues amicably.

Roles and Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information about company services and products.
• Resolve customer complaints by determining the cause and offering the best solution.
• Maintain a positive and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.
• Document customer interactions and issue resolution in the company’s CRM system.
• Collaborate with the internal team to address customer needs effectively.
• Stay updated with the latest information about company services and product offerings to assist customers better.

More about

• Role: Customer Service
• Experience: 0-1 Years
• Salary: 1.8 LPA to 2.88 LPA
• Location: Bangalore/Hyderabad/Remote
• Qualification: Any bachelor’s degree
• Good Communication Skills (Written & Verbal)
• 5 Days Working (Mon to Fri)
• Salary + Incentives + Special Allowances
• Share your updated resume to: hr@careergrowsolutions.com