Company Overview

Career Craft Consultants India Pvt Ltd is a dynamic company situated in Vadodara Gujarat, focusing on the Education industry. We pride ourselves on supporting individuals in their career growth and development. With a team size ranging from 51 to 200 employees, we are committed to delivering exceptional consultancy services. For further details, visit our website at careercraftconsultants.co.in.

Job Overview

We are seeking a Front Desk Officer to join our team at Career Craft Consultants India Pvt Ltd. This is a full-time, junior-level position requiring experience of 1 to 3 years. The successful candidate will be the first point of contact for our company and will be responsible for managing front desk operations ensuring smooth communication and procedures throughout the organization.

Qualifications and Skills

• Excellent communication skills, essential for interacting effectively with diverse clientele and staff (Mandatory skill).
• Professionalism in handling inquiries and providing a seamless communication experience (Mandatory skill).
• Proficiency in basic computer applications and office software for managing records and correspondence efficiently (Mandatory skill).
• Strong customer service skills to address and resolve client queries promptly while ensuring satisfaction.
• Organizational skills to keep the front desk and related processes functioning smoothly.
• Ability to multitask and handle numerous tasks concurrently without losing focus.
• Keen attention to detail to ensure all activities are accurately and courteously managed.
• Time management skills to prioritize tasks effectively and meet deadlines in a fast-paced environment.

Roles and Responsibilities

• Greet and welcome guests as soon as they arrive at the office, ensuring a positive first impression.
• Direct visitors to the appropriate person and office as required, maintaining a log of incoming clients.
• Answer, screen, and forward incoming phone calls while providing basic and accurate information as needed.
• Perform clerical duties such as filing, photocopying, and transcribing as necessary to assist with internal operations.
• Receive, sort, and distribute daily mail/deliveries and maintain office security by following safety procedures.
• Maintain office area, ensuring it is tidy and professional, monitoring and ordering office supplies.
• Coordinate and assist with scheduling meetings and appointments, preparing meeting agendas and minutes.
• Provide excellent customer service and support with a focus on resolving any client issues promptly.