Company Overview

Career Craft Consultants India Pvt Ltd, headquartered in Gujarat, specializes in the education industry. The firm employs between 51 to 200 team members dedicated to providing exceptional consulting services. As a significant player in the market, Career Craft empowers individuals towards successful career paths. More about the company can be found at careercraftconsultants.co.in.

Job Overview

The Front Desk Executive role is a full-time, mid-level position within Career Craft Consultants India Pvt Ltd. As the initial point of contact, the Front Desk Executive plays an integral role in shaping client perceptions. This position demands a proactive individual with exceptional communication and multitasking abilities who can efficiently manage diverse responsibilities.

Qualifications and Skills

• Customer Service (Mandatory skill) - Demonstrated prowess in addressing client needs and maintaining high satisfaction levels.
• Communication (Mandatory skill) - Exceptional verbal and written communication abilities crucial for interacting with clients and staff.
• Multitasking (Mandatory skill) - Proven capability to manage multiple calls and inquiries simultaneously without compromising service quality.
• Organization - Ability to maintain orderly workspaces and manage files efficiently.
• Problem Solving - Skilled in identifying issues and applying logical solutions under pressure.
• Attention to Detail - Strong focus on getting every task right the first time to prevent misunderstandings.
• Time Management - Effective prioritization of tasks to meet deadlines and manage time efficiently.
• Professionalism - Maintains a high level of decorum and ethics in all interactions and communications.

Roles and Responsibilities

• Greet and welcome guests as they arrive at the office, ensuring a friendly and positive experience.
• Handle incoming calls, providing accurate information or redirecting them to appropriate departments.
• Manage the reception area, ensuring it is tidy and presentable, aligned with the company's standards.
• Coordinate with various departments to facilitate communication and support internally.
• Assist with administrative duties including scheduling appointments and maintaining office supplies inventory.
• Process incoming and outgoing mail, ensuring correspondence reaches the correct recipients.
• Handle customer inquiries and complaints, offering swift resolutions and escalating issues when necessary.
• Support the HR team with coordination of interviews and onboarding processes for new hires.