Company Overview

Career Craft Consultants India Pvt Ltd, a leading organization in the education industry, is based in Gujarat and employs between 51-200 professionals. The company is devoted to delivering exceptional consulting services in the education sector.

Job Overview

We are seeking a Customer support Executive for a mid-level position in Vadodara. This is a full-time role that involves engaging potential clients and driving sales through effective communication and relationship management strategies.

Qualifications and Skills

• Proficiency in using Salesforce CRM (Mandatory skill) is required to manage customer interactions and track sales activities.
• Demonstrated ability to perform cold calling (Mandatory skill) to reach out to potential customers and generate new sales opportunities.
• Strong negotiation techniques (Mandatory skill) to close deals and persuade potential customers about the benefits of the company's offerings.
• Experience with call center software to handle and manage calls efficiently.
• Solid understanding of customer relationship management to build and maintain strong customer connections.
• Exceptional active listening skills to understand customer needs and provide tailored solutions effectively.
• Proficient in convincing with the ability to influence customer decisions positively.
• Excellent communication skills both verbal and written to clearly convey information to clients.

Roles and Responsibilities

• · Handle inbound/ outbound customer calls, emails, and chats in a professional and timely manner to potential or existing customers to promote and upsell products or services.
• · Respond to customer inquiries, providing accurate information about products, services, and promotions.
• · Resolve customer issues and complaints by identifying the problem and offering appropriate solutions.
• · Maintain customer records by updating information in company’s Database system or CRM system.
• · Meet sales targets through effective lead management and sales strategies.
• · Follow up with leads, prospects, and customers to close sales and maintain long-term relationships
• · Ensure customer satisfaction and address any concerns or follow-up requirements in a timely manner.