Welcome guests during check-in and giving a found farewell to guest while

checkout.



Handling guest complaints and concerns in an efficient and timely manner.

 Overseeing VIP guests, arrivals and departures.

 Coordinating and multi-tasking job duties in a busy environment.

 Should possess detailed information about the Hotel, city as well as the

competition.

 Detailed information regarding arrivals and room requirements.

 Have up to date information on daily room occupancy

 Providing excellent customer service as per hotel standards.

 Greeting guests as they enter and exit the hotel.