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Customer Support Manager

Mid-Level: 4 to 6 years
3.5L - 4.5L (Per Year)
Posted on Jun 10 2024

About the Job


customer support manager
Customer success manager
Team handling
sales support manager
Excellent communication

Role & responsibilities

Job Description: The Call Centre Manager for a FinTech company will oversee the daily operations of the call center, ensuring that customer service representatives provide exceptional support to customers using the company's financial technology products and services. This role involves managing staff, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction within the FinTech environment.

Key Responsibilities:

  • Manage the Customer Service Inbound/Outbound Calling Team leader and team members (on-roll and outsourced).
  • Establish and enforce TAT standards for responses and resolutions, ensuring quick and efficient customer service.
  • Ensure resolution TATs are achieved.
  • Create and manage work schedules to ensure sufficient coverage.
  • Monitor and evaluate team and individual performance, providing feedback, coaching, and disciplinary action as necessary.
  • Foster a positive work environment and motivate the team through recognition programs and


  • Oversee and support team leads, providing them with guidance and resources to manage their teams effectively.
  • Assign targets and key performance indicators (KPIs) to team leads to ensure alignment with overall business objectives.
  • Enable coordination with internal stake holders for timely resolutions.

Perks and benefits

Salary : Upto 40k

Interested candidates can apply to


HR Manager

About the company

CapTalent HR is an end to end HR consulting firm located in Chennai catering to the needs of organisations in India & Globally. We are one of the very few firms equipped to provide comprehensive end-to-end HR services platform to our clients. Given the high cost, legal complexity and administrative burden associated with: >>Recruitment & Staffing, >>Training & Development, >>Payroll & Compensation ...Show More


Human Resources Services

Company Size

11-50 Employees



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