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Bengali/Gujarati Voice process @ Bangalore

Bangalore
Full-Time
Junior: 1 to 3 years
1L - 3.2L (Per Year)
Posted on Jun 21 2024

About the Job

Skills

Gujarati
Bengali
customer service
Excellent communication skills in english
Healthcare
inbound voice
outbound voice
voice process

We are looking for candidates with excellent communication skills in English with Bengali / Gujarati.

For more details contact HR Kavya-9884225545.


Required skills and qualifications:


  • Strong written and verbal communication skills with neutral Indian Accent.
  • Ability to communicate calmly and diplomatically with patients & co-workers.
  • Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
  • Proficient in customer service
  • Active listening and comprehension skills
  • Strong customer service skills.
  • Ability to build positive relationships with patients.
  • Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.


Typical duties and responsibilities:


  • Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region.
  • Language Combination required: English + Guajarati or English + Bengali
  • Exceptional phone manner
  • Patient centric and Excellent interpersonal and communication skills
  • Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly.
  • Be a self-starter with attention to detail.
  • Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
  • Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
  • Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
  • 100% documentation
  • Quality & AHT to be maintained as per process requirement
  • Always be updated with the Process knowledge & daily updates
  • Should take initiatives & be flexible for the changes.
  • Mode of work: Work from Office
  • Location : Electronics City, Bangalore
  • Employment Type: Permanent.
  • Process: Multilingual support for a Healthcare project
  • Working days: 6 with 1 day rotational off.

Salary : Freshers-280000/-

6mnth to 1yr-320000/-


Interested candidates can apply or contact HR Kavya-9884225545


Regards,

HR Manager

About the company

CapTalent HR is an end to end HR consulting firm located in Chennai catering to the needs of organisations in India & Globally. We are one of the very few firms equipped to provide comprehensive end-to-end HR services platform to our clients. Given the high cost, legal complexity and administrative burden associated with: >>Recruitment & Staffing, >>Training & Development, >>Payroll & Compensation ...Show More

Industry

Human Resources Services

Company Size

11-50 Employees

Headquarter

Chennai

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