Job Overview

We are seeking a dedicated Waiter to join our team. As a Junior level position, the role requires a minimum of 1 year's experience in the hospitality industry. This full-time role demands a passion for customer service and a commitment to ensuring an excellent dining experience for our valued guests.

Qualifications and Skills

• Customer Service: Demonstrates a genuine passion for serving customers, ensuring satisfaction and building positive relationships.
• Attention to Detail: Pays close attention to accuracy in order placement and presentation, ensuring a high standard of service.
• Communication Skills: Possesses strong verbal communication skills for effective interaction with guests and team members.
• Teamwork: Works collaboratively with a team, contributing to a positive and efficient working environment.
• Food and Beverage Knowledge: Displays an understanding of menu offerings and is able to make informed recommendations.
• Time Management: Manages time effectively, ensuring swift service, minimal wait times, and meeting productivity goals.
• Problem Solving: Capable of handling customer complaints and concerns professionally and efficiently.
• Adaptability: Quickly adapts to changing environments, including peak busy periods, while maintaining service quality.

Roles and Responsibilities

• Greet and seat guests, presenting menus and answering questions about menu items, specials, and other queries as needed.
• Take accurate orders and relay to kitchen and bar staff for preparation, ensuring the timely delivery of food and beverages.
• Provide attentive service throughout the dining experience, checking in with guests to ensure satisfaction.
• Handle credit and cash transactions accurately, maintaining accountability for handled resources.
• Maintain cleanliness and presentation of the dining area, including tables, service stations, and restrooms as required.
• Assist in inventory management by noting shortages or additional supplies needed to maintain operations.
• Follow health and safety regulations, ensuring a clean and safe dining environment for our customers.
• Participate in team meetings and training sessions to enhance service delivery and product knowledge.