Job Overview

Join Camilsons Group as a Steward in our hospitality division, a full-time junior position located in Navelim, Canacona. This role requires a minimum of 1 year of experience. As a Steward, contribute to excellent service delivery with proactive customer interaction and attention to detail, fostering a welcoming atmosphere within our esteemed facilities.

Qualifications and Skills

• Customer Service (Mandatory skill): Deliver exceptional service quality, ensuring guest satisfaction by promptly addressing inquiries and concerns to enhance overall guest experience.
• Attention to Detail (Mandatory skill): Maintain high standards of cleanliness and presentation, ensuring that every aspect of service delivery adheres to company protocols and surpasses guest expectations.
• Communication Skills (Mandatory skill): Exhibit strong verbal and interpersonal skills to effectively interact with guests and colleagues, facilitating smooth operations and a welcoming environment.
• Problem Solving: Demonstrate the ability to address and resolve guest issues efficiently, employing critical thinking skills to overcome challenges in a discreet and professional manner.
• Time Management: Prioritize tasks effectively within a fast-paced hospitality setting to meet service deadlines and ensure efficient operations without compromising quality.
• Teamwork: Collaborate with colleagues and other departments to fulfill guest requests and maintain smooth service levels, fostering a supportive team atmosphere.
• Organization: Ensure that service areas and equipment are maintained in an organized manner, facilitating seamless operations and prompt service delivery.
• Adaptability: Quickly adjust to changing service needs and guest requests, demonstrating flexibility and a positive attitude in diverse service situations.

Roles and Responsibilities

• Welcome guests warmly and assist them in their seating arrangements, ensuring immediate attention and comfort.
• Maintain cleanliness and orderliness of service areas, promptly clearing and resetting tables to prepare for incoming guests.
• Coordinate with kitchen staff to ensure timely delivery of orders, effectively communicating any special requests or dietary restrictions.
• Monitor guest satisfaction throughout service, ensuring all needs are met and addressing any issues with discretion and efficiency.
• Assist in the preparation and setup of dining areas for service, including buffets or special events, adhering to established standards and protocols.
• Regularly check on guests and anticipate their needs, offering additional services or information as required to enhance their experience.
• Uphold company policies, safety regulations, and hygiene standards to ensure a secure and pleasant environment for guests and staff alike.
• Contribute to a harmonious team environment by actively participating in team meetings and sharing feedback to improve service processes.