Customer Service:

• Greet customers as they arrive, seat them, and present the menu.
• Answer questions about the menu, including food ingredients, dietary restrictions, and daily specials.
• Take accurate food and beverage orders from customers and relay them to the kitchen or bar staff.
• Offer recommendations for food and drinks based on customer preferences.
• Ensure that customers’ needs are met throughout their meal (e.g., refilling drinks, checking on food quality).
• Handle customer complaints or concerns promptly and professionally, escalating issues to management if necessary.

Order Management & Delivery:

• Deliver food and drinks to tables in a timely and professional manner.
• Ensure that food orders are accurate and complete before serving.
• Check in with customers to ensure they are satisfied with their meals and address any additional needs.
• Clear dirty plates, glasses, and utensils from tables when customers are finished.
• Process payments (cash or credit card) and handle change as needed.

Maintaining Cleanliness:

• Set up and prepare tables before service (e.g., setting up silverware, glasses, and condiments).
• Maintain cleanliness and tidiness of the dining area throughout the shift.
• Clean and reset tables quickly and efficiently to accommodate new customers.
• Assist with the organization of utensils, napkins, and condiments.

Team Collaboration:

• Work closely with kitchen staff, bartenders, and other waitstaff to ensure efficient service.
• Communicate effectively with colleagues to ensure orders are processed and delivered correctly.
• Assist with other tasks, such as food prep, restocking supplies, or assisting with cleaning tasks during slow periods.

Upselling & Promotions:

• Promote specials, new menu items, or upcoming events to customers.
• Suggest additional items (e.g., appetizers, desserts, beverages) to increase sales.

Health and Safety:

• Ensure that all food handling practices comply with safety and hygiene standards.
• Follow all safety procedures in the event of an emergency or accident.
• Ensure proper food safety procedures, including correct handling of food items, to prevent cross-contamination and ensure guest health.

Qualifications & Skills:

• Experience: Previous experience in food service or hospitality is preferred but not required. On-the-job training is often provided.
• Communication Skills: Strong verbal communication skills to take orders, answer questions, and interact with customers.
• Customer Service: Excellent interpersonal skills with a friendly and positive attitude.
• Multitasking: Ability to handle multiple tables and tasks simultaneously in a busy environment.
• Attention to Detail: Ensure orders are accurate and service is timely.
• Physical Stamina: Ability to stand for long periods, carry heavy trays, and move efficiently through the dining area.
• Basic Math Skills: For handling payments, giving change, and calculating bills.
• Knowledge of Food & Beverage: Understanding of the menu, including ingredients, preparation methods, and common allergens.

Working Conditions:

• Environment: Typically, the waiter works in a fast-paced restaurant or café environment, interacting with customers, kitchen staff, and other service personnel.
• Schedule: Flexible hours, which may include evenings, weekends, and holidays

Additional Notes:

• Waiters may receive tips based on their service, which can constitute a significant portion of their income.