Job Overview

We are seeking a dedicated ITI Technician for a full-time role based in Benaulim, South Goa. This entry-level position is perfect for freshers with a passion for technology and problem-solving. As an ITI Technician, you will be essential in maintaining our IT infrastructure and providing technical support to ensure smooth operations.

Qualifications and Skills

• Proficiency in troubleshooting technical issues and providing effective resolutions to minimize downtime and enhance system performance.
• Experience in hardware repair, including diagnosing faults, replacing components, and ensuring optimal functioning of technological equipment.
• Skilled in software installation, ensuring compatibility and security compliance to support seamless operations.
• Competence in network configuration, including setting up routers, switches, and managing network connectivity to maintain reliable communication channels.
• Ability to deliver technical support to end-users, addressing queries and issues promptly to maintain high customer satisfaction.
• Strong customer service skills, dedicated to understanding and meeting client needs with a positive and empathetic approach.
• Competent in documentation, maintaining accurate records of technical issues and resolutions for future reference and continuous improvement.
• Exceptional problem-solving abilities, capable of identifying root causes and implementing effective solutions in a timely manner.

Roles and Responsibilities

• Diagnose and troubleshoot hardware and software issues to ensure minimal disruption to company operations.
• Perform regular maintenance and updates on IT systems to maintain security and efficiency.
• Set up and maintain network systems, ensuring consistent connectivity and security across all digital platforms.
• Provide technical support to staff, addressing hardware and software concerns to enhance productivity.
• Assist in the installation and configuration of new systems and applications, ensuring they meet company requirements.
• Document technical work and solutions, maintaining detailed records for future reference.
• Collaborate with the IT team to improve and implement IT policies and procedures, enhancing overall system performance.
• Engage in continuous learning and training to keep abreast of the latest industry trends and technology advancements.