Job Overview

We are seeking a skilled and experienced Head Waiter for a senior position within our hospitality team at Cafe De Voyage, located in South Goa across Navelim, Canacona, and Kankon. This is a full-time opportunity for individuals who excel in a fast-paced environment and possess excellent leadership and customer service skills. The role requires proficiency in team management and extensive knowledge of food and beverages.

Qualifications and Skills

• Customer Service (Mandatory skill): Demonstrated ability in delivering a high standard of customer service and ensuring customer satisfaction.
• Team Leadership (Mandatory skill): Strong leadership skills with experience in supervising and motivating a team.
• Food and Beverage Knowledge (Mandatory skill): Comprehensive understanding of food and beverage operations and menu items.
• Problem Solving: Ability to effectively resolve issues and handle unexpected situations in a restaurant setting.
• Communication Skills: Strong ability to communicate clearly and persuasively with both customers and team members.
• Attention to Detail: Keen eye for details to ensure the highest quality in service and presentation.
• Time Management: Efficient in managing time and prioritizing tasks to meet customer and business needs.
• Conflict Resolution: Proficient in resolving conflicts among staff and customers to maintain a harmonious environment.

Roles and Responsibilities

• Manage and supervise the team of waiters to ensure smooth and efficient operations.
• Ensure the highest standards of service by training and mentoring new and existing staff.
• Coordinate with the kitchen staff and management to ensure seamless delivery of services to guests.
• Maintain an in-depth knowledge of the menu and be able to make suitable recommendations to guests.
• Address customer inquiries and resolve any issues or complaints swiftly and effectively.
• Oversee reservation bookings and manage seating arrangements during peak hours.
• Ensure compliance with health and safety regulations and standards within the dining area.
• Assist in inventory management and ordering supplies as needed to maintain smooth operations.