Job Overview

We are seeking a Senior-level Captain for our establishment located in Navelim. This full-time role involves managing and overseeing service operations to ensure exceptional customer experiences. The position requires a maximum of 10 years of relevant work experience in a hospitality setting. The Captain plays a pivotal role in leading the team and maintaining high service standards, in line with Camilsons Group's values of personalized and quality-focused business.

Qualifications and Skills

• Demonstrated leadership skills in managing and guiding service staff (Mandatory skill).
• Proven experience in team management, ensuring effective coordination and productivity (Mandatory skill).
• Strong decision-making abilities to handle various service-related scenarios and ensure smooth operations.
• Excellent communication skills to interact effectively with guests and staff, ensuring clarity and satisfaction.
• Proficient problem-solving skills to identify issues promptly and resolve them in a customer-friendly manner.
• Serving skills with a focus on attention to detail and prompt service delivery.
• Ability to thrive in a fast-paced environment while maintaining composure and efficiency.
• Strong organizational skills to manage daily operations and maintain service standards.

Roles and Responsibilities

• Lead and supervise service staff, ensuring adherence to operational procedures and quality standards.
• Train and mentor team members, fostering professional growth and maintaining high morale.
• Coordinate with kitchen and bar staff to ensure timely service and customer satisfaction.
• Handle customer inquiries and complaints, providing quick and effective resolutions.
• Ensure compliance with health and safety regulations to provide a safe and clean environment for guests.
• Manage schedules and assignments for service staff to optimize workflow and efficiency.
• Monitor inventory levels and liaise with management for timely replenishments.
• Contribute to overall service improvements by implementing feedback and innovative solutions.