·  Contact potential or existing customers to inform them about a product or

Service using scripts

·   Answer questions about products or the company

·   Ask questions to understand customer requirements and close sales

·   Direct prospects to the field sales team when needed

·    Enter and update customer information in the database

·    Take and process orders in an accurate manner

·    Handle grievances to preserve the company’s reputation

·    Go the “extra mile” to meet sales quota and facilitate future sales

·    Keep records of calls and sales and note useful information