Revert on chats written by the customer on a variety of issues

• The Agent will have to present and sell company services to current and potential customers

• Update and process information accurately into the system(s)

• Resolve customer problems in a timely manner

• Take ownership & deliver on customer commitments

• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact

• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner

• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.

• Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments

• Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team