Job Vacancy Alert!Hiring for Banking CompanyContact:89770 45594Locations: Across Hyderabad/Guntur/Vijayawada/Visakhapatnam/Kadapa/Kakinada/Kurnool/Nellore/Rajahmundhry/TirupatiWe are pleased to tell you that we are inviting Job Aspirants to our ASA programme - Hire (Interview), Get Trained, and Deploy for Free with one of India's biggest banks.We are em

 Identify &amp; recruit right quality advisors to build a strong advisor base.  Provide assistance to advisors in lead generation, prospecting and business development.  Ensure that advisors provide right financial solutions to customers as per need analysis and they adhere to required business processes and norms  Achieve the business target each month for generating n

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Role – Customer Support Agent - – RCM VoiceLocation – HyderabadPosition summaryA customer support agent in this role responds to customer queries over the phone and email and provides support and resolution to existing/new queries on services provided by the client.The agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer inquiries coming from across the world, not just India&nbsp;Minimum eligibility1)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Education: Graduate or above2)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience: 1-3 years \in BPO field preferably US Healthcare3)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts: Rotational&nbsp;Job Summary : Voice Processes Individuals in this role make and receive outbound calls on behalf of Provider for open claims and pending patient balances in the system. In addition they also resolve inquiries from other departments regarding the incomplete, underpaid claims and perform activities in accordance with the status of the claim like rebilling, appeal filing etc. Key Responsibility: Voice process: Achieve Individual SLA targets set as well the account level collection targets set for the team on the following metrics: Average Handle Time (AHT) – Total time taken to attend call/make call to the customer as defined by the Client. Quality – Completion of activity as per agreed quality level defined by client with respect to the information received or provided on the calls. Average Speed of Answer (ASA) – Wait time the end Customer has to wait before the call is answered. Client satisfaction depends on this factor Abandon Rate – Number of calls which got dropped out of the queue due to the higher AHT on other calls, First Call Resolution (FCR) – Number of calls/Inquiries closed in the first call (Right First Time) 100% Compliance to Process Adherence as defined in the SOP with respect to any specific inbound scripts for inbound calls 100% compliance on the regulatory and audit requirements, also with respect to calling windows while making outbound calls Ensure compliance of all process requirements is not less than 100% Complete all mandatory assessment/ certifications as applicable to the lines of business Key Skills : • Good Communication Skills • Listening &amp; Comprehension • Medical coding, demographic entry, insurance eligibility check, charge entry, payment posting to patient account, denial management/resolution, outbound calling to insurance payers • Anesthesia Billing would be an added advantage, GE Centricity Portal.

The ideal candidate will be comfortable meeting new people frequently and have an ability to determine a candidate's potential through clever questions. They should have excellent organizational skills in order to build and maintain a pipeline of prospective candidates. Additionally, they should be committed to both meeting and exceeding assigned quotas.&nbsp;&nbsp;Responsibilities<ul><li>Maintain and develop pipeline of eligible candidates for future open positions</li><li>Conduct interviews via phone or in-person</li><li>Qualify or reject candidates based on interview feedback and resume reviews</li><li>Serve as contact person for questions from candidates</li><li>Meet weekly quotas related to calls and emails</li></ul> Qualifications<ul><li>Bachelor's degree</li><li>Effective communication skills</li><li>Strong organizational and interpersonal skills</li><li>Experience working with Microsoft Office suite</li><li>High-energy and passion</li><li>Demonstrated ability to meet quotas</li></ul>

<ul><li>Find new business opportunities and customers</li><li>Contact potential customers to showcase company products or services</li><li>Develop relationships with existing customers and keep in touch with them</li><li>Negotiate prices and terms with customers</li><li>Prepare sales contracts and keep track of sales activities</li><li>Work with other team members to ensure customer satisfaction</li><li>A sales executive is someone who sells products or services for a business. Their job includes finding out about potential customers, reaching out to them to show them what they’re selling, giving presentations and demonstrating the products, closing deals, and checking in with customers to ensure they are satisfied</li></ul>

·&nbsp;&nbsp;Contact potential or existing customers to inform them about a product or Service using scripts·&nbsp;&nbsp;&nbsp;Answer questions about products or the company·&nbsp;&nbsp;&nbsp;Ask questions to understand customer requirements and close sales·&nbsp;&nbsp;&nbsp;Direct prospects to the field sales team when needed·&nbsp;&nbsp;&nbsp;&nbsp;Enter and update customer information in the database·&nbsp;&nbsp;&nbsp; Take and process orders in an accurate manner·&nbsp;&nbsp;&nbsp;&nbsp;Handle grievances to preserve the company’s reputation·&nbsp;&nbsp;&nbsp; Go the “extra mile” to meet sales quota and facilitate future sales·&nbsp;&nbsp;&nbsp;&nbsp;Keep records of calls and sales and note useful information

Deliver&nbsp;assigned&nbsp;targets&nbsp;as&nbsp;communicated&nbsp;Managing&nbsp;and&nbsp;interpreting&nbsp;customer&nbsp;requirements&nbsp;and&nbsp;Meeting&nbsp;regular&nbsp;sales&nbsp;targets&nbsp;assigned&nbsp;The&nbsp;primary&nbsp;expectation&nbsp;from&nbsp;the&nbsp;role&nbsp;is&nbsp;that&nbsp;candidate&nbsp;must&nbsp;maintain&nbsp;good&nbsp;relations&nbsp;with&nbsp;customers&nbsp;for&nbsp;the&nbsp;BankThe&nbsp;candidate&nbsp;must&nbsp;be&nbsp;bale&nbsp;to&nbsp;identify&nbsp;new&nbsp;avenues&nbsp;of&nbsp;business&nbsp;for&nbsp;achieving&nbsp;the&nbsp;Sales&nbsp;numbers&nbsp;assigned&nbsp;every&nbsp;month&nbsp;Candidate&nbsp;should&nbsp;support&nbsp;the&nbsp;Liabilities&nbsp;and&nbsp;Assets&nbsp;branches&nbsp;to&nbsp;full fill&nbsp;the&nbsp;targeted&nbsp;numbers.&nbsp;Should&nbsp;have&nbsp;strong&nbsp;connect&nbsp;with&nbsp;branch&nbsp;staff&nbsp;of&nbsp;Assets&nbsp;and&nbsp;Liabilities.&nbsp;

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