NetSuite Administrator
NetSuite Administrator1
Applications
1
Applications
About the Job
Skills
1. Application Support:
• Provide second-line support for NetSuite, resolving user-reported issues promptly and
effectively.
POSITION SUMMARY
JOB RESPONSIBILITIES
REPORTING RELATIONSHIP
SYSTEMS
COMPANY OVERVIEW – ABOUT ARCHER
SYSTEMS
Revision Date:12/02/2019 Page 2
• Collaborate with end-users to understand and document application-related concerns,
ensuring a positive user experience.
2. Troubleshooting and Issue Resolution:
• Investigate and troubleshoot technical issues related to NetSuite to the appropriate teams
when necessary.
• Work closely with development teams to analyze and resolve complex software defects.
3. User Training and Documentation:
• Conduct user training sessions to enhance end-users' proficiency with the applications.
• Create and maintain comprehensive documentation for end-users and support staff.
4. System Integration:
• Collaborate with cross-functional teams to ensure seamless integration between Salesforce,
NetSuite, Ragic, DocuSign, and other relevant systems.
• Participate in the planning and execution of system upgrades and enhancements.
5. Monitoring and Reporting:
• Monitor application performance and proactively address potential issues.
• Generate and analyze reports to identify trends and recurring problems, implementing
preventive measures.
6. Customization and Configuration:
• Assist in the customization and configuration of NetSuite and based on business
requirements.
• Stay current with platform updates and recommend optimizations to maximize efficiency.
1. Master/Bachelore degree in IT or any analytic Discipline
2. 3 to 5+ Years of experience as a Software Support Analyst role
3. Handson experience supporting with the systems NetSuite
4. Strong customer support experience is required for the specified applications.
5. Open to working during US shifts and holidays to ensure 24x7 coverage
6. Extensive computer literacy with Microsoft applications such as Outlook, Excel, and Word
7. Ability to work independently and collaboratively in a team environment.
8. Strong analytical and multi-tasking skills.
9. Good communication skills to handle meeting with US counterparts independently.
10. Critical thinker and problem-solving skills
About the company
Industry
Staffing & Recruiting
Company Size
2-10 Employees
Headquarter
Mumbai
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