1. Application Support:

• Provide second-line support for NetSuite, resolving user-reported issues promptly and

effectively.

POSITION SUMMARY

JOB RESPONSIBILITIES

REPORTING RELATIONSHIP

SYSTEMS

COMPANY OVERVIEW – ABOUT ARCHER

SYSTEMS

Revision Date:12/02/2019 Page 2

• Collaborate with end-users to understand and document application-related concerns,

ensuring a positive user experience.

2. Troubleshooting and Issue Resolution:

• Investigate and troubleshoot technical issues related to NetSuite to the appropriate teams

when necessary.

• Work closely with development teams to analyze and resolve complex software defects.

3. User Training and Documentation:

• Conduct user training sessions to enhance end-users' proficiency with the applications.

• Create and maintain comprehensive documentation for end-users and support staff.

4. System Integration:

• Collaborate with cross-functional teams to ensure seamless integration between Salesforce,

NetSuite, Ragic, DocuSign, and other relevant systems.

• Participate in the planning and execution of system upgrades and enhancements.

5. Monitoring and Reporting:

• Monitor application performance and proactively address potential issues.

• Generate and analyze reports to identify trends and recurring problems, implementing

preventive measures.

6. Customization and Configuration:

• Assist in the customization and configuration of NetSuite and based on business

requirements.

• Stay current with platform updates and recommend optimizations to maximize efficiency.

1. Master/Bachelore degree in IT or any analytic Discipline

2. 3 to 5+ Years of experience as a Software Support Analyst role

3. Handson experience supporting with the systems NetSuite

4. Strong customer support experience is required for the specified applications.

5. Open to working during US shifts and holidays to ensure 24x7 coverage

6. Extensive computer literacy with Microsoft applications such as Outlook, Excel, and Word

7. Ability to work independently and collaboratively in a team environment.

8. Strong analytical and multi-tasking skills.

9. Good communication skills to handle meeting with US counterparts independently.

10. Critical thinker and problem-solving skills