ob Title: Customer Relationship Manager (After Sales)

Company: Ambit Realtors and Developers 

Location: Mumbai, India

Position Summary: The CRM After Sales at Ambit Realtors and Developers will be responsible formaintaining strong relationships with customers after the sales process. This role will focus onensuring customer satisfaction, resolving post-sales issues, and facilitating smooth handovers. Theideal candidate should possess a solid background in real estate and have excellentcommunication and problem-solving skills.

Key Responsibilities:

1. Customer Relationship Management (CRM):

Act as the primary point of contact for customers post-sales.

Build and maintain strong relationships with clients to ensure customer satisfaction andloyalty.

Address customer inquiries, concerns, and feedback promptly and professionally.

2. Post-Sales Support:

Facilitate the handover process, ensuring all documentation and keys are provided in a timelymanner.

Coordinate with internal teams to address any post-sales issues or requests from customers.

3. Issue Resolution:

Address and resolve any concerns or complaints raised by customers in a timely and effectivemanner.

Collaborate with relevant departments to find solutions to customer issues.

4. Feedback and Improvement:

Gather feedback from customers to identify areas for improvement in the sales and after-salesprocess.

Provide valuable insights to the sales and management teams for continuous enhancement ofcustomer experience.

5. Documentation and Record Keeping:

Maintain accurate and organized records of customer interactions, transactions, and feedback.

Ensure all post-sales documentation is complete and filed appropriately.

6. Cross-Functional Collaboration:

Work closely with the sales, marketing, and customer service teams to ensure a seamlesscustomer experience.

Collaborate with project managers and construction teams to provide updates on handoversand completion dates.

7. Customer Engagement:

Plan and execute customer engagement activities such as post-sales events, surveys, andnewsletters.

Keep customers informed about project updates and upcoming developments.

Qualifications and Skills:

Bachelor’s degree in Real Estate, Business Administration, or a related field.

Proven experience in a similar role within the real estate industry.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a customer-centric mindset.

Proficiency in CRM software and MS Office Suite.

Detail-oriented and organized.

Ability to work independently and as part of a team.