Hi team.

" Cafe Coffee Day" recruit for the position of "Team member".

About the Company:

Coffee Day Global Limited has two major divisions named Café Coffee Day & Coffee Day Beverages. Café Coffee Day is India’s favourite hangout for coffee and conversations. Popularly known as CCD, we strive to provide the best experience to our guests. Our coffees are sourced from thousands of small coffee planters, who made us who we are today and we're glad to be a part of their lives. We opened our first cafe in 1996 at Brigade Road in Bangalore – the youth and the young at heart immediately took to the cafe, and it continues to be one of the most happening places in the city. CCD to the youth is a “hangout” spot where they meet people, make conversations, and have a whole lot of fun over steaming cups of great coffee. It's been an exciting journey since then to becoming the largest organized retail cafe chain in the country. Café Coffee Day (CCD) is an Indian multinational chain of coffeehouses headquartered in Bengaluru, Karnataka. It is a subsidiary of Coffee Day Enterprises Limited. 

To know more about the company, log on to :https://www.cafecoffeeday.com/

Candidate profile :

KRA: 

Implement set objectives 

Ensure Sales and Profitability in terms of excellent customer service  

Ensure Team Motivation 

Drive customer focus through varied choice of products in the Cafe 

Knowledge, Skills & Abilities:

Effective communication & influencing skills 

Ability to work in a Team 

Sales & marketing orientation 

Excellent customer handling skills

Customer Service orientation

Qualifications: 

Graduate from any stream  

Duties & Responsibilities:

Operation: 

Greet and welcome the guest  

Escort the guest to the preferred seating area 

Ensure guest comfort /Handle the customer complaints 

Ensure the marketing & promotion ideas are implemented to increase walk-ins & sales 

Inputs to improve the café footfalls  

Customer Service/ Follow ups 

Maintain Data Bank of Customer details and Customer Tele-calling 

Service Recovery 

 People Management:  

To be a part of Team Briefing  

Appraise subordinates 

Escalate Grievance issues

compensation : As per the statutory compliance  

Please feel free to contact if any quires.

Regards,

Sarvamangala ( regional HR )  

8618542358