Reporting to: Area Manager

Reportees: Asst Café Manager, RMTs, OTs, Team Members.

KRA:

1. Translating company’s objectives in the region
2. Ensure store compliance with company’s operational procedures
3. Lead, motivate & develop team to maximize profits
4. Drive customer focus through service standards in area

Knowledge, Skills & Abilities:

§ Excellent communication & influencing skill

§ Result oriented

§ Financial awareness & understanding of P&L

§ Ability to strategize & analyze reports

§ Sales & marketing orientation

§ Planning & organizational skills

§ Building & developing high performance team

§ Operating system & internet skills

Qualifications:

Exposure:

§ Preferable BHM graduates

§ 2 - 6 years of experience in handling multiple F&B units

§ Retail or related industry exposure

Duties & Responsibilities:

Financial:

Ø Supervise an individual outlet.

Ø Maximize Café sales performance and drive profits.

Ø Sales forecasting and apportioning targets across teams.

Ø Asset & Equipment maintenance.

Ø Assuring the Timely & Accurate indent is placed for the café.

Ø Wastage control measures.

Ø Ensuring the compliance of the SOPs on cash & all the tenders.

Ø Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management:

Ø Retention of manpower.

Ø Motivating the team to ensure the sales target in met.

Ø Briefing the team on a daily basis to ensure the team understands the importance SOPs

Ø Ensure the team is groomed to move to the next level.

Ø Grievance handling & solving issues.

Ø Ensure the Training Certification of team members.

Process Indicators:

Ø Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers).

Ø Ensuring the Quality Audits done on day to day basis.

Ø Implementation of SOPs.

Ø Efficient utilization of the manpower by means of effective charting out the duty rooster.

Ø Integrity, cost controllable & Waste Management.

Ø Ensuring 90% score in the Management Visit Report.

Customer orientation:

Ø Ensure all the Customer complaints are resolved.

Ø Analysis of Customer database complaints & drive the footfall in the cafes.

Ø Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus.

Ø Ensuring the Training norms are met.

Ø Ensuring 90% score in the Management Visit Report.