1. Technical Support 

Receive break down/service & maintenance calls

Speak to clients 

Understand the query 

Arrange a suitable technician to provide a solution

Work in collaboration with engineers and other senior staff as needed to provide effective end user support and issue resolution

2. Administrative 

Register service calls in service register

Create and maintain service information in the company enterprise database 

Keep an inventory of products required for the repair work

Ensure inventory required for servicing is maintained in good condition

Schedule service engineers as per client requirements

Managing food, accommodation of engineers 

3. Sales of spare parts

Providing quotations of spare parts