About Microvista

Microvista Technologies Pvt. Ltd. is a premier software company with a global delivery engine that houses a team of highly inspired, creative, talented, and dedicated professionals, who leverage best practices, proven expertise, and resources to deliver the best-in-class services and products to our clients. We, at Microvista, are committed to producing work that exceeds our clients’ expectations, work that we can feel proud of. It is this spirit and indomitable urge to excel that keeps us going.

Company Website: www.microvistatech.com

Company Address: 909-910, Zion Z-1, Nr. Avalon Hotel, Sindhu Bhavan Marg, Bodakdev, Ahmedabad Gujrat-380054.

SUPPORT EXECUTIVE

Experience: 0-2 Years

Functional Area: Support

Role: Client Support

Key Skills: Basic computer technicalities, software’s function, Commanding language skill

Educational Qualification: BE / MCA / BCA / BSC / B Com / Diploma in Computers

Job Roles and Responsibility:

• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
• Handling inbound calls from clients on Software product related to functional and technical queries
• Provide Online/Onsite support to customers
• Handling Live chat, email of client query on Microvista Software Product
• Requirement Analysis
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Attributes Required:

• Good with basic computer technicalities like functioning of software system
• Knowledge on database and Networks
• Commanding language skill