Company Overview

Buzzworks Business Services Pvt. Ltd. is a leading human resource and software solutions company founded in 2000. With over 20 years of experience, we have served 450+ clients and have a team of 250+ consultants. Our partner organizations consider us an agile and dependable organization that acts as a catalyst in their growth journey. With multiple delivery centers across India and an international hub, we provide relevant solutions to help companies achieve their objectives. Visit our website at www.buzzworks.com to learn more about us.

Job Overview

We are seeking a highly motivated Female Team Leader to join our team at Buzzworks Business Services Pvt. Ltd. This is a full-time position based in Noida, Uttar Pradesh, India. As a Team Leader, you will be responsible for leading and managing a team of junior associates and ensuring that they meet their targets and deliver exceptional service. This role requires 1 to 3 years of experience in outbound telesales or lead generation. The ideal candidate should possess excellent communication skills in English and have a proven track record of achieving sales targets. If you are a passionate leader with strong problem-solving and coaching abilities, we would love to hear from you.

Qualifications and Skills

• 1 to 3 years of experience in outbound telesales or lead generation
• Proven track record of achieving sales targets
• Excellent English communication skills, both verbal and written
• Strong leadership and team management abilities
• Ability to motivate and inspire team members
• Problem-solving skills and ability to handle escalations
• Experience in training and coaching team members
• Knowledge of pipeline integrity and lead tracking
• Familiarity with outbound tele calling and tele sales processes
• Ability to collaborate with cross-functional teams

Roles and Responsibilities

• Lead and manage a team of junior associates
• Set clear performance targets and ensure they are met
• Provide coaching, training, and support to team members
• Monitor team performance and provide feedback for improvement
• Handle escalations and resolve customer complaints
• Generate leads and contribute to the outbound telesales process
• Maintain pipeline integrity and ensure accurate tracking of leads
• Collaborate with other teams to drive sales and meet team targets
• Stay updated with industry trends and competitor activities
• Prepare and maintain reports on team performance