Position: Incident Manager (Incident Management/Support/Batch Monitoring)

Location: PAN India

Duration: Contract to Hire

Notice Period: Immediate To 30 Days.

MUST have Skills

·        Must have experience in working with service management tools- SNOW, Jira etc & alerting, Monitoring tools (PagerDuty, New Relic etc..)

·        Must have technical support experience with fair technical knowledge to follow the SOPs to support day to day monitoring & BAU activities.

SHOULD have skills

·        Proven experience in incident management ,support and batch monitoring.

·         Strong understanding of ITIL process and best practices. 

·          Excellent verbal & written communication skills along with strong leadership and decision making capabilities.