Position: Kenan Billing

Work Location: Pan India

Experience:  4-13 Years

Duration: Contract to Hire

Job Description:

• Strong working knowledge in Kenan/Postpaid Billing System.

• Billing Domain knowledge is must Postpaid Billing, CDR flow , Rating Flow, bill generation, payments & Collections processing and journaling etc.

• Good Knowledge of Kenan configuration

• Good Knowledge of Kenan operational tasks (core Kenan processes)

• Good working knowledge of the systems development lifecycle.

• Execution of Recurrent Tasks and Support Monitoring, scheduling jobs and operations.

• Proactively seek to minimize production issue or improve billing batch jobs performance (i.e. reduce recurring incidents, improve billing batch jobs run timeliness, etc.)

• Hands on UNIX and familiarity with SQL, Relational Databases

• Incident & Service Request Handling

• Coordination with Different teams and Vendors

• Resolve all queries and issues escalated by the Business within SLA timeframes to ensure minimum customer impact.

• Should able to put appropriate monitoring and alerting capabilities in place for proactive systems management.

• Performing problem management to permanent fix the issue

• Systems and proactive preventative maintenance such as system reboots

• Health checks to ensure the systems are running at optimum levels

• Support Service Improvement Plan plans

Mandatory Skill:

·        Kenan Billing

Good to Have:

·        PL/SQL, ORACLE, UNIX