Company Overview

BSA INFOMEDIA PVT LTD provides verification and collections services to corporate clients, primarily from sectors such as banking, telecom, and insurance. Our result-driven practice helps clients in their asset recovery using cutting-edge technologies and a strong back-office team. Based in New Delhi and employing 51-200 professionals, we ensure best practices and ethics are followed at all times to achieve the desired results.

Job Overview

We are seeking a Field Operations Manager to join our team in Delhi. This is a full-time, mid-level role requiring 4 to 6 years of relevant work experience. The Field Operations Manager will oversee field operations, manage teams, and ensure effective execution of tasks and projects. The ideal candidate should have strong decision-making, analytical thinking, and time management skills.

Qualifications and Skills

• Analytical thinking (Mandatory skill) - Ability to analyze scenarios and make data-driven decisions to optimize field operations.
• Decision-making (Mandatory skill) - Strong decision-making skills to guide the team and manage challenges effectively.
• Time management (Mandatory skill) - Proficiency in managing time efficiently to ensure timely completion of tasks and projects.
• Leadership - Proven experience in leading and managing teams to achieve organizational goals.
• Problem-solving - Capability to identify issues and develop effective solutions to overcome obstacles in operations.
• Communication - Excellent verbal and written communication skills to effectively convey information to team members and clients.
• Project management - Experience in managing projects from initiation to completion, ensuring all objectives are met.
• Team management - Ability to manage and coordinate teams, providing guidance and support as needed.

Roles and Responsibilities

• Oversee field operations and ensure the timely completion of verification and collection services.
• Manage a team of field executives, providing guidance and support to achieve daily, weekly, and monthly targets.
• Coordinate with clients to understand their requirements and ensure service delivery meets client expectations.
• Implement best practices and ethical guidelines to maintain the highest standards of service quality.
• Utilize dedicated software and technologies to streamline operations and improve efficiency.
• Conduct regular performance evaluations and provide feedback to team members for continuous improvement.
• Resolve any issues or challenges that arise during field operations to ensure smooth workflow.
• Prepare and present reports on field operations to senior management, highlighting key metrics and areas for improvement.