Company Overview

Broomees India, established in 2020, is revolutionizing the unorganized sector by providing customers with a curated platform for all their helper needs. We help customers hire trained, experienced, and pandemic-ready helpers in various areas. With a team of 110-150 employees, we are dedicated to providing top-notch services to our customers.

Job Overview

We are hiring a Post Relationship Manager for Broomees India. As a Post Relationship Manager, you will be responsible for maintaining and strengthening relationships with our customers after they have availed our services. This role requires excellent communication and interpersonal skills, as well as the ability to understand and address customer needs.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Strong convincing and negotiation skills
• Ability to deliver effective presentations
• Knowledge about our services and offerings
• Active listening skills
• Junior: 1 to 3 years of experience in a similar role

Roles and Responsibilities

• Maintain a strong relationship with customers after they have availed our services
• Address any concerns or issues raised by customers
• Ensure customer satisfaction and retention
• Upsell additional services or products
• Collaborate with the sales team to identify opportunities for repeat business
• Gather customer feedback and provide insights to the management team
• Stay up-to-date with industry trends and customer preferences