Company Overview

Established in 2020, Broomees is revolutionizing the unorganized sector by offering customers a one-stop platform to hire trained, experienced, and pandemic-ready helpers in various areas. With 110-150 employees, Broomees India is committed to providing exceptional services to its customers. For more information, please visit our website at https://broomees.com/.

Job Overview

We are looking for a skilled Customer Relationship Manager to join our team at Broomees India. As a Customer Relationship Manager, you will be responsible for maintaining and enhancing our relationship with customers. You will serve as the main point of contact for customers, addressing their queries, resolving issues, and ensuring their satisfaction. This is a full-time position based in Delhi, Delhi, India, offering a salary range based on experience. Broomees India is a fast-growing company in the professional services industry with a strong focus on providing curated platforms for customers' helper needs.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Ability to listen and address customer concerns effectively
• Strong convincing skills to upsell company services
• Confidence to handle customer queries and issues with professionalism
• Knowledge about the services provided by Broomees India
• Ability to work collaboratively in a team environment
• Junior level experience in customer relationship management (1 to 3 years)

Roles and Responsibilities

• Maintain and strengthen relationships with existing customers
• Serve as the main point of contact for customer queries and concerns
• Address customer issues and provide appropriate solutions in a timely manner
• Collaborate with internal teams to ensure smooth implementation of customer projects
• Proactively engage with customers to understand their needs and upsell company services
• Prepare and deliver regular reports on customer satisfaction and engagement
• Identify opportunities for process improvement to enhance customer experience