Company Overview

Established in 2020, Broomees India is revolutionizing the unorganized sector by offering a curated platform for all helper needs. We help customers hire trained, experienced, and pandemic-ready helpers in various areas. With a team of 11-50 employees, our headquarters is located in New Delhi. Visit us at Broomees India.

Job Overview

We are seeking a Junior Customer Relationship Manager to join our team in Delhi. The ideal candidate will have 1 to 3 years of work experience in customer relationship management or a related field. This role involves ensuring high customer satisfaction by providing excellent service and addressing customer needs efficiently.

Qualifications and Skills

• Customer Service Orientation (Mandatory skill)
• Strong communication skills to effectively interact with clients and team members.
• Ability to solve problems quickly and effectively to maintain customer satisfaction.
• Leadership skills to guide and motivate your team towards achieving organizational goals.
• Analytical skills to interpret data and make strategic decisions.
• Interpersonal skills to build and maintain strong customer relationships.
• Ability to meet sales targets and contribute to the company's growth.

Roles and Responsibilities

• Develop and maintain strong customer relationships by providing exceptional service.
• Identify customer needs and find solutions to ensure satisfaction.
• Analyze customer data to improve service and increase customer retention.
• Lead and motivate a team to achieve customer service goals.
• Collaborate with other departments to ensure seamless customer experiences.
• Develop strategies to improve customer service processes and policies.
• Handle complaints and resolve issues in a timely and effective manner.