Company Overview

Brad Realty is a full-service real estate marketing company headquartered in Bangalore, Karnataka. With a focus on being a profitable leader in residential, retail, and commercial real estate, we are dedicated to serving our customers’ needs. We pride ourselves on flexibility, entrepreneurship, and professionalism, aiming to continuously add value to communities through high-quality developments. Our team values teamwork and long-term decision-making, maintaining integrity in all our actions.

Job Overview

We are seeking a dedicated and driven Relationship Manager to join our team at Brad Realty in Bangalore Rural. This full-time, junior-level position requires a work experience of 1 to 3 years. The ideal candidate will manage client relationships, ensuring satisfaction through effective communication and understanding of customer needs. As a Relationship Manager, you will be at the forefront of building and nurturing strong business relationships with our valued clients.

Qualifications and Skills

• Proven experience with customer relationship management software to efficiently organize and track client interactions.
• Skilled in using Salesforce to manage and analyze customer interactions and data throughout the customer lifecycle.
• Strong account management skills to maintain and grow relationships with existing customers.
• Proficient negotiation skills to enable favorable agreements and resolve potential conflicts or misunderstandings.
• Exceptional communication skills, both verbal and written, for effective interaction with clients and internal teams.
• Ability to perform financial analysis to inform decision-making processes and enhance customer relationships.
• Customer service-oriented mindset with a strong focus on fostering positive client experiences and outcomes.
• Proficiency in Microsoft Excel for tracking client data and creating reports to support strategic initiatives.

Roles and Responsibilities

• Develop and maintain strong, long-lasting client relationships by understanding their individual needs and ensuring satisfaction.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues in a timely manner.
• Collaborate with internal teams to deliver solutions tailored to clients’ business needs and objectives.
• Identify new business opportunities with existing clients and work to expand relationships through upselling.
• Conduct regular account reviews and strategic discussions to reinforce the value of our services to clients.
• Prepare reports on account status, sales progress, and forecasts for management and stakeholders.
• Research and implement process improvements to enhance client engagement and satisfaction.
• Stay informed about market trends and competitor activities to make data-driven recommendations for service improvement.