Company Overview:

Boxxcut is a leading manufacturer in the Printing and Packaging industry located in New Delhi, India. We specialize in custom printing formats such as folding carton boxes, mailer boxes, SBS boxes, E flute boxes, mono cartons, shipping boxes, labels and stickers, printed corrugated boxes, adhesive tapes, and rigid boxes. With a dedicated team of 2-10 employees, we pride ourselves on delivering high-quality products tailored to our clients' needs.

Job Overview:

We are looking for a FEMALE TELECALLING Executive to join our team in Delhi. This is a full-time position suitable for freshers with 0 to 1 year of work experience. The ideal candidate will provide stellar customer service and support through engaging phone communication while managing customer relationships efficiently.

Qualifications and Skills:

• Excellent communication skills (Mandatory skill)
• Customer service orientation (Mandatory skill)
• Time management (Mandatory skill)
• Persuasion skills: Ability to convince and influence potential customers in a professional manner
• Active listening: Accurately understand customer needs and criteria through attentive listening
• Problem-solving abilities: Tackle customer concerns and issues with effective solutions
• Empathy: Understand and share the feelings of others to foster strong customer relationships
• Patience: Maintain a calm and composed attitude in challenging situations to achieve positive outcomes

Roles and Responsibilities:

• Call potential customers to introduce Boxxcut products and services and explain their features and benefits
• Handle customer inquiries, provide information about products, and address any complaints or issues
• Maintain accurate records of customer interactions and transactions
• Generate sales leads and follow up on potential customers through effective communication techniques
• Develop and maintain positive customer relationships to foster repeat business
• Achieve monthly and quarterly sales targets set by the management team
• Collaborate with team members to improve sales techniques and enhance customer experiences
• Stay updated on Boxxcut's product offerings and industry trends to provide accurate information to customers