Company Overview

Boxxcut is a leading manufacturer of corrugated box and folding carton in Delhi NCR, India. We specialize in custom printing for various formats, including folding carton boxes, mailer boxes, SBS boxes, E flute boxes, mono cartons, shipping boxes, labels and stickers, printed corrugated boxes, adhesive tapes, tags & labels, and rigid boxes. With a team of 2-10 employees, Boxxcut is dedicated to providing high-quality printing and packaging solutions to our clients.

Job Overview

We are seeking a Junior Customer Relationship Management (CRM) professional to join our team at Boxxcut. As a CRM, you will be responsible for managing and enhancing our relationships with customers. This is a full-time position located in Delhi, Delhi, India, and the ideal candidate will have 1 to 3 years of relevant experience.

Qualifications and Skills

• 1 to 3 years of experience in customer relationship management or a similar role
• Strong interpersonal and communication skills
• Ability to build and maintain relationships with customersP
• Excellent problem-solving and decision-making abilities
• Sales-oriented mindset with the ability to identify opportunities
• Proficiency in Microsoft Office and CRM software
• Attention to detail and ability to manage multiple tasks
• Knowledge of the Printing and Packaging industry is a plus
• Bachelor's degree in Business Administration or a related field

Roles and Responsibilities

• Develop and maintain strong relationships with new and existing customers
• Serve as the main point of contact for customer inquiries, concerns, and requests
• Collaborate with internal teams to ensure timely delivery of products and services
• Understand customers' needs and provide appropriate solutions and recommendations
• Identify opportunities for upselling and cross-selling products and services
• Provide sales support by preparing quotes, proposals, and presentations
• Monitor customer satisfaction and take proactive measures to address any issues
• Stay updated on industry trends and competitors' activities
• Maintain accurate customer records and update the CRM system
• Assist in the development and implementation of CRM strategies and initiatives