Roles and Responsibility for Sales Coordinator

Role:

A Sales Coordinator plays a crucial role in supporting the sales team, managing administrative

tasks, and enhancing customer satisfaction.

Responsibilities:

1. Sales Support:

Assist the sales team with administrative tasks such as preparing sales reports, proposals,

presentations, and contracts.

Coordinate with the sales team to ensure timely follow-ups with leads and prospects.

2. Order Processing:

Process sales orders, including order entry, order confirmation, and order tracking.

Coordinate with various departments to ensure accurate and on-time delivery of

products/services.

3. Customer Interaction:

Respond to customer inquiries and provide information about products, services, and pricing.

Maintain a professional and helpful demeanor when interacting with customers.

4. Database Management:

Maintain and update customer databases, including contact details and sales-related

information.

Ensure data accuracy and integrity.

5. Sales Documentation:

Prepare and maintain sales-related documents, contracts, and agreements.

Organize and file documents for easy access.

6. Sales Reporting:

Generate sales reports, performance metrics, and forecasts.

Provide insights to the sales team regarding trends and opportunities.

7. Coordination with Other Departments:

Collaborate with marketing, logistics, and finance teams to ensure seamless coordination of

sales activities.

Provide necessary information to support cross-functional initiatives.

8. Meeting Coordination:

Schedule and organize sales meetings, conferences, and presentations.

Prepare meeting agendas, materials, and follow-up actions.

9. Quotation Preparation:

Prepare accurate and timely price quotations for products or services.

Work closely with the sales team to understand customer requirements.

10. Inventory Management:

Coordinate with the inventory team to ensure product availability and track inventory levels.

Assist in managing stock and fulfilling orders.

11. Customer Relationship Management (CRM):

Use CRM software to input, track, and manage customer interactions and sales activities.

12. Sales Training and Support:

Provide training and support to sales team members on sales processes, tools, and software.

13. Problem Solving:

Address customer complaints and concerns by providing timely and effective solutions.

Escalate complex issues to appropriate team members.

14. Market Research:

Assist in conducting market research and competitor analysis to identify trends and

opportunities.

15. Feedback Collection:

Gather feedback from customers to improve sales processes and customer satisfaction.