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Voice Process

Bengaluru
Full-Time
Junior: 1 to 3 years
15K - 25K (Per Month)
Posted on Feb 02 2024

About the Job

Skills

Communication
voice process
outbound
calling
bpo
tele calling

Company Overview


Blue Matrix Connect is a leading BPO service provider, offering a wide range of solutions to global and domestic clients. With a focus on cold calling, sales, marketing, and back-office functions, we strive to fulfill the non-core business requirements of our clients. Our team has extensive international work experience in operations and business development, and our recruiting consultancy services help bridge the gap between talents and employers.


Job Overview


We are seeking a talented and motivated individual to join our team as a Voice Process. This role involves handling outbound calls and providing excellent customer service. The ideal candidate should have 1 to 3 years of experience in voice process and possess strong communication skills. This is a full-time position based in Bengaluru, Karnataka, India.


Qualifications and Skills


  • 1 to 3 years of experience in a voice process role.
  • Excellent communication skills, both verbal and written.
  • Strong customer service and interpersonal skills.
  • Ability to handle multiple tasks and work under pressure.
  • Good problem-solving and decision-making abilities.
  • Knowledge of BPO industry and outbound calling.
  • Ability to adapt to changes and learn quickly.
  • Attention to detail and accuracy in data entry and record keeping.
  • Team player with a positive attitude and willingness to contribute.


Roles and Responsibilities


  • Handle outbound calls to existing and potential customers in a professional and courteous manner.
  • Listen to customers' needs and provide appropriate solutions and information.
  • Maintain accurate records of all customer interactions, transactions, comments, and complaints.
  • Meet and exceed daily and monthly targets for call volume and sales.
  • Build and maintain strong customer relationships through effective communication.
  • Provide feedback to management regarding customer needs and preferences.
  • Stay updated with product knowledge and effectively promote company offerings.
  • Resolve customer complaints and ensure customer satisfaction.
  • Adhere to company policies, guidelines, and processes.
  • Collaborate with team members and contribute to a positive and supportive work environment.





About the company

Blue Matrix Connect offers a full suite of various BPO (Business Process Outsourcing) solutions that are aimed at fulfilling various non-core business requirements of global and domestic clients coming from diverse verticals. We support various functions like Cold Calling, Sales, and Marketing. Similarly, the back office functions like IT services, HR, Email handling, Data scrubbing & Validation, ...Show More

Industry

Business Process Outsourc...

Company Size

51-200 Employees

Headquarter

Karnataka , India

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