Company Overview

Blue Matrix Connect is a leading BPO service provider, offering a wide range of solutions to global and domestic clients. With a focus on cold calling, sales, marketing, and back-office functions, we strive to fulfill the non-core business requirements of our clients. Our team has extensive international work experience in operations and business development, and our recruiting consultancy services help bridge the gap between talents and employers.

Job Overview

We are seeking a talented and motivated individual to join our team as a Voice Process. This role involves handling outbound calls and providing excellent customer service. The ideal candidate should have 1 to 3 years of experience in voice process and possess strong communication skills. This is a full-time position based in Bengaluru, Karnataka, India.

Qualifications and Skills

• 1 to 3 years of experience in a voice process role.
• Excellent communication skills, both verbal and written.
• Strong customer service and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and decision-making abilities.
• Knowledge of BPO industry and outbound calling.
• Ability to adapt to changes and learn quickly.
• Attention to detail and accuracy in data entry and record keeping.
• Team player with a positive attitude and willingness to contribute.

Roles and Responsibilities

• Handle outbound calls to existing and potential customers in a professional and courteous manner.
• Listen to customers' needs and provide appropriate solutions and information.
• Maintain accurate records of all customer interactions, transactions, comments, and complaints.
• Meet and exceed daily and monthly targets for call volume and sales.
• Build and maintain strong customer relationships through effective communication.
• Provide feedback to management regarding customer needs and preferences.
• Stay updated with product knowledge and effectively promote company offerings.
• Resolve customer complaints and ensure customer satisfaction.
• Adhere to company policies, guidelines, and processes.
• Collaborate with team members and contribute to a positive and supportive work environment.