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Process Associate

Bangalore Urban
Full-Time
Junior: 1 to 3 years
2L - 4L (Per Year)
Posted on Jan 02 2024

About the Job

Skills

Customer Service
Customer Satisfaction
Interpersonal Communication
English
Voice & Accent
Microsoft Office

Company Overview


Blue Matrix Connect is a leading provider of Business Process Outsourcing (BPO) solutions. We offer a full suite of services to fulfill the non-core business requirements of our clients from various verticals. Our expertise includes Cold Calling, Sales, Marketing, and back-office functions such as IT services, HR, Email handling, Data scrubbing & Validation, Lead Generation, Data Analytics, etc. With our international work experience in Operations and Business Development, we have successfully bridged the gap between talented professionals and employers.


Job Overview


We are hiring a Process Associate to join our team at Blue Matrix Connect. As a Process Associate, you will be responsible for performing Lead Generation role for Australian clients. This is a full-time role based in Bangalore Urban, Karnataka, India.


Qualifications and Skills


  • Excellent customer service skills
  • Strong interpersonal communication abilities
  • Fluency in English, both written and spoken
  • Knowledge of voice and accent training
  • Proficiency in Microsoft Office suite
  • Ability to work in a fast-paced environment
  • Attention to detail and strong problem-solving skills
  • Prior experience in BPO industry is a plus


Roles and Responsibilities


  • Lead generation
  • Support global and domestic clients from diverse industries
  • Ensure customer satisfaction by delivering high-quality services
  • Handle customer inquiries and resolve issues promptly
  • Maintain accurate and up-to-date records of customer interactions
  • Collaborate with cross-functional teams to achieve business goals
  • Stay updated with industry trends and best practices
  • Adhere to company policies and procedures



Job location - Hebbal kempapura

Timing - 5 am to 2 pm (Mon - Fri)

Contact 8105952283

Email - Hr@buematrixservices.com




About the company

Blue Matrix Connect offers a full suite of various BPO (Business Process Outsourcing) solutions that are aimed at fulfilling various non-core business requirements of global and domestic clients coming from diverse verticals. We support various functions like Cold Calling, Sales, and Marketing. Similarly, the back office functions like IT services, HR, Email handling, Data scrubbing & Validation, ...Show More

Industry

Business Process Outsourc...

Company Size

51-200 Employees

Headquarter

Karnataka , India

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