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International voice process

Bengaluru
Full-Time
Junior: 1 to 3 years
15K - 30K (Per Month)
Posted on Mar 06 2024

About the Job

Skills

VOICE PROCESS
Communication
US PROCESS
CALLING
INTERNATIONAL BPO
INTERNATIONAL CALLING

Company Overview


Blue Matrix Connect is a leading BPO company that offers a wide range of business process outsourcing solutions to global and domestic clients. With a team of experienced professionals, we provide services in functions like Cold Calling, Sales, Marketing, IT services, HR, Email handling, Data scrubbing & Validation, Lead Generation, and Data Analytics. We have a strong focus on operations and business development, and our recruitment consultancy services help connect talented individuals with the right employers.


Job Overview


We are hiring for the role of International Voice Process in Blue Matrix Connect. This is a full-time position based in Bengaluru, Karnataka, India. The ideal candidate should have 1 to 3 years of experience in the field. The primary responsibility of this role is to handle international voice calls for lead generation.


Qualifications and Skills


  • 1 to 3 years of experience in international voice process or customer service role.
  • Excellent verbal and written communication skills in English.
  • Knowledge of US process and international calling is a plus.
  • Ability to handle customer complaints and difficult situations with empathy and professionalism.
  • Strong problem-solving skills and ability to think on your feet.
  • Good interpersonal skills and ability to work well in a team environment.
  • Flexibility to work in rotational shifts.
  • Proficiency in basic computer applications and CRM software.


Roles and Responsibilities


  • Handle inbound and outbound international voice calls.
  • Provide excellent customer service and resolve customer complaints or queries.
  • Maintain accurate and up-to-date customer records.
  • Adhere to company policies and procedures.
  • Meet or exceed daily, weekly, and monthly performance targets.
  • Work collaboratively with team members to achieve team goals.


Thanks & Regards,

Yasmin

9606164288



About the company

Blue Matrix Connect offers a full suite of various BPO (Business Process Outsourcing) solutions that are aimed at fulfilling various non-core business requirements of global and domestic clients coming from diverse verticals. We support various functions like Cold Calling, Sales, and Marketing. Similarly, the back office functions like IT services, HR, Email handling, Data scrubbing & Validation, ...Show More

Industry

Business Process Outsourc...

Company Size

51-200 Employees

Headquarter

Karnataka , India

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