Company Overview

Blue Matrix Connect is a leading provider of Business Process Outsourcing (BPO) solutions, catering to the non-core business requirements of clients across various industries. With a focus on functions such as Cold Calling, Sales, Marketing, IT services, HR, Email handling, Data scrubbing & Validation, Lead Generation, and Data Analytics, we have gained international recognition in Operations and Business Development. Our recruiting consultancy services help bridge the gap between aspiring talents and employers, offering a wide range of options and support.

Job Overview

We are seeking a Customer Support Specialist with 1 to 3 years of experience to join our team at Blue Matrix Connect. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our global and domestic clients. This is a full-time position based in Bangalore Urban, Karnataka, India. The ideal candidate should have excellent communication skills, be proficient in Microsoft Office, and have a strong command of the English language.

Qualifications and Skills

• 1-3 years of experience in customer support or a related role
• Excellent communication skills, both verbal and written
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Good command of the English language
• Ability to handle customer inquiries and complaints with empathy and professionalism
• Strong problem-solving and decision-making skills
• Attention to detail and ability to multitask
• Excellent time management and organizational skills
• Ability to work effectively in a team environment
• Experience with CRM software is a plus

Roles and Responsibilities

• Provide excellent customer service and support to clients via phone, email, and chat
• Resolve customer inquiries, complaints, and issues in a timely and professional manner
• Identify and escalate priority issues to the appropriate department or team
• Proactively communicate with customers to keep them informed about the status of their requests
• Maintain accurate and detailed records of customer interactions and transactions
• Collaborate with cross-functional teams to ensure customer satisfaction
• Conduct regular follow-ups with customers to ensure their needs are met
• Stay up-to-date with product knowledge and industry trends to provide accurate information to customers
• Identify opportunities for process improvements and share customer feedback with the team
• Adhere to company policies and procedures to ensure consistent and high-quality customer support